Back in November a friend and I spent the day at the spa at the Ashford International Hotel (it was a weekday, term-time visit). It wasn't somewhere either of us had been to before but with a 4-star rating, I was hopeful for a good experience. In truth, my expectations weren't too high as I know I'm pretty fussy and the day had only cost me £87 for two of us to have the spa day with lunch and 50 minutes of treatments. So at, £43.50 each it was a real bargain, having bought it on Red Letter Days with one of their excellent discounts (definitely sign up for their mailing list, where you often get offered 10 - 25% off their deals).
Booking and Before the Day
The voucher was easy enough to buy from Red Letter Days and I had to call Q Hotels central reservations to make the booking, which was fine but I found it a bit odd that they didn't email or send a confirmation. They just gave me a booking number and apparently, this is all they do.
Once I'd booked I had a few questions to ask about the robes, lunch and treatments but the customer service was pretty awful. It took me around two weeks to actually get to speak to someone at the hotel spa. When I did, Liberty was very pleasant and helpful, but I didn't like having to chase for answers when my questions were so simple.
Arrival at the Hotel
The hotel was easy to find and there was plenty of parking available. There is a direct entrance by the spa and I'd arranged to meet my friend in the hotel lounge, so I just wandered through. The lounge and public areas are really nice, very well set-out to allow for private space and we had a very enjoyable coffee before going through to the spa. Although it was a pricey coffee at £3.85 for a regular cappuccino, so lucky it was good.
