Back in November a friend and I spent the day at the spa at the Ashford International Hotel (it was a weekday, term-time visit). It wasn't somewhere either of us had been to before but with a 4-star rating, I was hopeful for a good experience. In truth, my expectations weren't too high as I know I'm pretty fussy and the day had only cost me £87 for two of us to have the spa day with lunch and 50 minutes of treatments. So at, £43.50 each it was a real bargain, having bought it on Red Letter Days with one of their excellent discounts (definitely sign up for their mailing list, where you often get offered 10 - 25% off their deals).
Booking and Before the Day
The voucher was easy enough to buy from Red Letter Days and I had to call Q Hotels central reservations to make the booking, which was fine but I found it a bit odd that they didn't email or send a confirmation. They just gave me a booking number and apparently, this is all they do.
Once I'd booked I had a few questions to ask about the robes, lunch and treatments but the customer service was pretty awful. It took me around two weeks to actually get to speak to someone at the hotel spa. When I did, Liberty was very pleasant and helpful, but I didn't like having to chase for answers when my questions were so simple.
Arrival at the Hotel
The hotel was easy to find and there was plenty of parking available. There is a direct entrance by the spa and I'd arranged to meet my friend in the hotel lounge, so I just wandered through. The lounge and public areas are really nice, very well set-out to allow for private space and we had a very enjoyable coffee before going through to the spa. Although it was a pricey coffee at £3.85 for a regular cappuccino, so lucky it was good.
Upon entering the spa we were greeted and the staff were friendly enough, booking our table for lunch and asking us to pre-order. They also gave us robes and towels but there was only one size available with the robes and as a plus-size woman (UK size 22/24) it didn't fit me and would have been embarrassing, so I didn't take mine. It is always such a shame when spas don't have an extra-large fit robe. Thankfully I prepare for this and take my own robe. I had been told in advance that they were out of slippers currently so we took flip flops with us and that was fine.
The spa reception area looked a bit messy and it certainly didn't feel as if it was a luxury area, but it wasn't a particular issue for us.
The Spa - Changing Areas
We headed downstairs to the changing areas and found these to be perfectly adequate, they were clean and there were lockers available. You could set your own locker code, so you didn't have to worry about keys or such. The area is shared for guests of the pool, spa and gym and it wouldn't be big enough on a busy day, so we were lucky it appeared quiet at the times we were there.
We used the showers after our swim and the water was lovely and hot and the shower head powerful, so I was very happy with that.
The Spa - Treatments and Relaxation Room
- Revitalising ritual with ELEMIS - full-body exfoliation followed by a back massage
- Rebalancing ritual with ELEMIS - personalised facial scalp massage and foot massage
- Fit for business back ritual with ELEMIS - back cleanse, exfoliation and deep back massage and a purifying back mask, followed by leg and foot massage.
- Relaxing face and back ritual with ELEMIS- exfoliation and relaxing Deep Tissue back massage, with a face and scalp massage
- GELeration hand or foot Spa ritual - hand or foot and leg treatment with manicure, massage and gel polish
Health Club Facilities
Lunch in the Restaurant
You can check out other reviews from people who have used the Spa at the Ashford International Hotel on Tripadvisor and they are certainly mixed. They only have 3.5 as an overall score, as it seems people either love it or hate it.